Your Property is in Safe Hands with Capstone


The Management process

Taking care of and supervising your rental property is the most important function we perform.

The management fee charged, expressed as a percentage of all rents collected, covers the day-to-day management and supervision of your property under our professional care.

The Management process – what we do

l Attend to landlord client correspondence and communication.

l Attend to daily telephone, email, online and front office enquiries from tenants and contractors.

l Disburse and manage your rental monies through our trust account.

l Key management and security for viewings, all inspections, and entry by tradespeople.

l Management of all legislative compliance including smoke alarms, pool fencing, electrical safety etc

l Copying/ scanning of creditor invoices.

l Rent collection and rent control early intervention.

l Correct and prompt serving of all legislative legal forms.

l Arranging water meter readings when required.

l Paying for water consumption and recovery of payment from tenants.

l Coordinating quotes and repairs with regular follow-up of contractors..

l Paying creditors and property expenses, on behalf of property owners.

l Serving rent increase notices on tenants in line with legislative requirements.

l Preparing lease renewal paperwor

The Leasing process

The leasing process involves securing and placement of a new tenant for your rental property. The leasing fee is based on the amount of rent received for the property and is only charged on tenancies when a new tenant is secured.

The Marketing process

Your property will be placed on major real estate internet sites together with suitable photographs and a marketing script.

The Routine Inspection process

The routine inspection is conducted approximately every three months. This allows us to monitor the tenant performance and general condition of the property, keeping the condition as well maintained as possible and protecting your asset value.

For a comprehensive list of Services and FAQs - download the Capstone Property Owner's Handbook

Also included in the Handbook is an ‘Essentials items to do List’ to ensure a smooth start to a new tenancy. The checklist has been designed to help ease the preparation process for leasing your investment property.



The handbook has been prepared by Capstone Property Solutions as a guide for property owners and investors.

This comprehensive Property Owner’s Handbook is a service to our clients. It will familiarise you with our property management processes and procedures and our tenancy/ property management expectations.

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